Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

⚠️ Please note that we do not offer refunds. Returns are only accepted in cases where the product is unused or if it is faulty/defective.

To start a return, you can contact us at info@cliqlb.com. Returns will need to be sent to the following address: Centro Mall

You can always contact us for any return questions at info@cliqlb.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Returns
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cliqlb.com.